Job Description
Responsibilities
- Provide monthly reports on offer performance and share with Regional Management and Global BU Quality Leaders. Present data during Quality MBR when needed.
- Prepare field failure Pareto per product line (customer claims).
- Analyze Tech Support statistics.
- Identify top customers / countries.
- Maintain list of improvement actions together with the global BU and manufacturing plant.
- Track CoQ plant (mostly warranty) and RTY with plant.
- Analyze FFPY and early life failures on the field (≤90 days with services) and red flags.
- Lead major escalations orchestration and resolution per BU, including GSA cases (e.g., Google, Microsoft). Present metrics and issue resolution to customers.
- Drive cross‑functional teams to deliver containment and preventative actions with urgency.
- Understand product roadmap evolution and secure readiness by regional BU quality and other relevant sta...