Job Description
Job Description
The Sr Officer-B2B & HBB Analytic & Insight is responsible for transforming large-scale customer, network, service assurance, and operational data into actionable insights that improve customer experience, service quality, operational efficiency, and business performance.
This role work cross-functionally with Network, IT, Commercial, Customer Experience and Operations teams to develop analytical models, predictive insights, and data-driven recommendations leveraging Google Cloud Platform (GCP), AI/ML technologies, and advanced analytics solutions. The outcome will translating technical network insights into strategic improvement initiatives that enhance service quality, reduce customer issues, and strengthen IOH’s competitiveness in the B2B and home broadband market
Key Responsibilities
Customer Experience Analytics
- Analyze end-to-end custome...