Job Description
Overview The successful candidate will be the primary point of contact for 24/7 operations support, managing a critical suite of business applications in Mainframe and Distributed Production Computer Centers. They will coordinate system changes, oversee implementations, troubleshoot escalated issues, and apply innovative approaches to complex challenges.
Responsibilities
Coordinate application implementations and maintain process compliance
Triage and route issues between Application Support and Service Providers
Apply innovative approaches to complex challenges and take on project work
Drive operational improvements aligned with strategic initiatives through informed decision‑making
Authorize production application changes via ServiceNow and batch job scheduling via OMS
Assist with resolving batch bottlenecks and repeated failures in Z/OS job flows
Escalate critical issues to partners and management, ensuring time...
Responsibilities
Coordinate application implementations and maintain process compliance
Triage and route issues between Application Support and Service Providers
Apply innovative approaches to complex challenges and take on project work
Drive operational improvements aligned with strategic initiatives through informed decision‑making
Authorize production application changes via ServiceNow and batch job scheduling via OMS
Assist with resolving batch bottlenecks and repeated failures in Z/OS job flows
Escalate critical issues to partners and management, ensuring time...