Job Description
Job Overview
We are searching for a Sr. Payment and Experience Associate to drive initiatives that improve how users across LATAM engage with procurement and finance services delivered by the PEX team. The role leads service improvement efforts, manages key stakeholders, and translates user feedback into sustainable high‑impact changes.
Responsibilities
- Lead service improvement efforts and translate user feedback into sustainable changes.
- Act as connector between operations, project teams, and end users to ensure a consistent, effective, user‑centered service experience across countries.
- Focus on increasing user/employee satisfaction, ensuring helpdesk and GSP teams are updated with necessary process changes and documentation.
- Monitor NPS metrics and performance, support month‑end and year‑end close activities.
- Support regional and/or global initiatives ensuring flawless execution.
- Compile data for manager...