Job Description
About Apply
APPLY is the Agentic Customer Experience (ACx) partner for ambitious consumer and entertainment brands. We use deep expertise across Retail, CPG, Sports, and Media with AI-native delivery capability to design and deliver agentic solutions that turn CX vision into commercial reality. We partner with brands such as Arc'teryx, NFL, Lululemon, and Kraft Heinz.
Location
APPLY is hybrid/remote‑friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT or ET. Candidates in Santiago, Chile may work from our Santiago office as remote/hybrid employees. Candidates outside Santiago will be fully remote.
The Role
This role requires responsibility for managing the capacity and resource allocation of Managed Services squads, ensuring accurate tracking and forward‑looking forecasts, and delivering operational reporting.
Responsibilities
- Own capacity and resource...