Job Description
Sr Service Disruption Specialist, SAP Enhanced Operations Services
What you’ll do
- Work in incident and crisis management team, ensuring timely and effective response to major incidents and crises
- Coordinate with various teams to resolve incidents and restore normal service operations as quickly as possible
- Act as primary point of contact for incident escalation during shifts, handling escalations promptly and performing after‑hours duties when necessary
- Oversee thorough root cause analysis for all critical incidents and develop preventive measures to avoid recurrence
- Maintain clear and effective communication with stakeholders throughout the incident lifecycle, providing regular updates on status, impact, and resolution efforts
- Identify and drive initiatives to improve incident management processes, standardizing and simplifying incident response procedures for enhanced eff...