Job Description
Volkswagen Financial Services, a wholly‑owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. The company supports the Audi, Ducati, and Volkswagen brands and their dealers, providing accessible mobility solutions for customers through Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End‑of‑Term vehicle disposition.
Role Description
This position is responsible for assisting with critical functions and day‑to‑day operations related to the Vehicle Remarketing Services department. It is a frontline leadership role that acts as an escalation point for Vehicle Remarketing Services Specialists and provides leadership with KPI tracking, team presentations, and SLA updates throughout the week.
Key Responsibilities
- Provide phone coverage when required (high phone volume and team absences)
- Actively manage and prioritize phone queues, tasks, and expectations in a ...