Job Description
Role Summary
The Sr. Zendesk Platform Engineer is responsible for defining and delivering scalable, enterprise‑grade Zendesk solutions that drive automation, AI enablement, and operational excellence across the organization. This role serves as the technical authority for platform design, integrations, and advanced capabilities, translating business requirements into sustainable, high‑impact solutions while enabling Zendesk Administrators through training, documentation, and best practices.
Position Impact
This role is critical to evolving Zendesk from a support platform into a modular, AI‑driven service orchestration layer, enabling the business to scale efficiently, improve customer and agent experiences, and accelerate digital transformation.
Responsibilities
- Lead end‑to‑end solution design for Zendesk across support, messaging, AI, and integrations.
- Define scalable, modular architectures aligned with enterprise standards ...