Job Description
We are seeking a Functional Application Support Analyst to support business-critical applications covering CPQ (Configure, Price, Quote), Order Management, and Sales systems. The role will focus on L1/L2 functional support , issue resolution, user assistance, and collaboration with IT and business stakeholders. The candidate must be comfortable working in rotational shifts to support global users. Application Support Diagnose and resolve functional issues , data-related problems, and user errors Service Now, Jira) CPQ & Order-to-Cash Support Support end-to-end quote-to-order (Q2 O) and order-to-cash (O2 C) processes Product configuration and pricing rules Order creation, amendments, cancellations, and billing handoffs Sales Application Support Provide functional support for Sales systems (CRM, sales portals, integrations) Support data consistency across Sales, CPQ, Order Management, and downstream systems Work closely with IT development teams , integration teams, and business stakehol...