Stage Experience Lead - Full Time (Calgary)

Responsibilities

• Client Experience: Ensure all on‑stage cast properly execute Sephora’s selling model, support timely response to client feedback per department, and partner with direct manager to address client‑related issues using the client service hotline or direct client feedback.
• Embracing Innovation: Support all World selling cast in being properly trained on Client Interactive Technology.
• Event Management: Support in‑store events as needed, ensuring they help the store achieve its goals and meet client needs.
• Performance Assessment & Development: Coach on performance management situations within the assigned store area, deliver timely feedback for improvement, and participate in regular check‑ins with direct reports.
• Entrepreneurial Spirit: Demonstrate a solid understanding of the store’s sales performance and identify business opportunities.

Qualifications

• 1–3 years experience in a similar role...