Job Description
What You’ll Do
- Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
- Enforces delivery of our operating model customer service standards.
- Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
- Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.
Customer Service
- Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
- Enforces delivery of our operating model customer service standards.
- Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels. ...