Job Description
Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer. Enforces delivery of our operating model customer service standards. Provide continuous feedback and coaching to Management & team members based on key metrics and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs. Meets established service levels agreements for in-store services and order fulfillment. Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs. Operations Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards. Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly prices sweeps. Leads the implementation and execution of stan...