Job Description
Strategic Account Manager – Golf Team (North America)
Location: Montreal, Quebec (bilingual in French and English). Remote candidates within Canada are also considered.
Responsibilities
- Proactively reach out to customers in your portfolio to drive product usage and add‑ons, expand usage of the many modules Lightspeed Golf offers, identify and address churn risks, and ensure adoption of new product launches.
- Ensure successful utilization of the software by defining success criteria with the customer, with the help of internal teams where applicable (Sales, Services, Support, Product).
- Provide a point of escalation for any issues large customers may encounter.
- Perform various projects and initiatives to improve customers’ experience with Lightspeed, increasing CSAT.
- Identify opportunities for reference accounts/marketing case studies from your portfolio, perform regular reporting on the state of your portfolio,...