Job Description
Service Delivery Director
Must have an Active DV Clearance.
The Service Delivery Director will drive service performance, financial control and continuous improvement while identifying opportunities for growth and increased value. This role suits a strategic Service Delivery Director who can lead large teams and operate confidently within secure environments.
Responsibilities
- Lead end to end service delivery across multiple contracts aligned to SLAs.
- Own full P&L accountability, financial governance and cost control.
- Manage service risks, performance and productivity improvements.
- Lead and develop a team of Service Directors and delivery managers.
- Drive Service Improvement Plans to enhance delivery standards.
- Manage supplier relationships to deliver a unified service approach.
- Support service introduction and transition from programme into service.