Job Description
Posting Details
Working Title Student Support Associate
Position Number 00087A
Department FINANCIAL AID
Location Norfolk, VA
Type of Position Classified
Type of Job Full Time
EEO Category F Administrative Support (Clerical & Sales)
Job Description
The Student Support Associate at Old Dominion University ( ODU ) serves as a frontline representative in a centralized, tiered support One Stop, with primary emphasis on providing high-quality customer service to current students and families. This position supports multiple functional areas across the institution including financial aid, registrar, student accounts, and military benefits and certification services, among others.
The Associate is responsible for resolving student inquiries through in-person, phone, email, chat, and virtual channels while ensuring a seamless and student-centered experience. The role requires strong com...
Working Title Student Support Associate
Position Number 00087A
Department FINANCIAL AID
Location Norfolk, VA
Type of Position Classified
Type of Job Full Time
EEO Category F Administrative Support (Clerical & Sales)
Job Description
The Student Support Associate at Old Dominion University ( ODU ) serves as a frontline representative in a centralized, tiered support One Stop, with primary emphasis on providing high-quality customer service to current students and families. This position supports multiple functional areas across the institution including financial aid, registrar, student accounts, and military benefits and certification services, among others.
The Associate is responsible for resolving student inquiries through in-person, phone, email, chat, and virtual channels while ensuring a seamless and student-centered experience. The role requires strong com...