Job Description
**Overview**
The Supervisor, Care Center oversees the day-to-day operations of the Care Center for the Center for Neuropsychological & Psychological Assessment (CNaP). The role provides leadership and guidance on insurance clearance, scheduling coordination, and resolution of patient concerns, while ensuring appropriate staffing coverage and high standards of professionalism and service. Responsibilities include supervising and developing Care Center staff, managing schedules and workflows, maintaining training operational materials, and partnering with clinical leadership, Patient Access, and administrative operations to support access, and registration. The position also monitors performance and compliance, analyzes utilization and access data, supports quality improvement initiatives, and serves as a liaison across clinics and internal departments to promote efficient operations and a positive patient and provider experience. The incumbent interacts with patients,...
The Supervisor, Care Center oversees the day-to-day operations of the Care Center for the Center for Neuropsychological & Psychological Assessment (CNaP). The role provides leadership and guidance on insurance clearance, scheduling coordination, and resolution of patient concerns, while ensuring appropriate staffing coverage and high standards of professionalism and service. Responsibilities include supervising and developing Care Center staff, managing schedules and workflows, maintaining training operational materials, and partnering with clinical leadership, Patient Access, and administrative operations to support access, and registration. The position also monitors performance and compliance, analyzes utilization and access data, supports quality improvement initiatives, and serves as a liaison across clinics and internal departments to promote efficient operations and a positive patient and provider experience. The incumbent interacts with patients,...