Kennedy Krieger Institute
Supervisor, Care Center (Center for Developmental Behavioral Health)
Job Description
**Overview**
The **Supervisor, Care Center** is responsible for overseeing the day-to-day operation of the Care Center. This position will provide supervision and support to the assigned staff. Responsibilities include but are not limited to onboarding and training staff members; setting schedules and approving time; providing staff feedback; maintaining performance standards and compliance; delegating Care Center responsibilities; resolving issues; and responding to customers. This staff member works closely with and assists the Manager, Administrative Operations. The incumbent will liaise with other departments and interact with patients, families, clinicians, and administrative staff in a courteous and professional manner with emphasis placed on adhering to high standards of customer service.
**Responsibilities**
1. Provide guidance and supervise a team of Patient Services Specialists and Scheduling Coordinators in day-to-day ...
The **Supervisor, Care Center** is responsible for overseeing the day-to-day operation of the Care Center. This position will provide supervision and support to the assigned staff. Responsibilities include but are not limited to onboarding and training staff members; setting schedules and approving time; providing staff feedback; maintaining performance standards and compliance; delegating Care Center responsibilities; resolving issues; and responding to customers. This staff member works closely with and assists the Manager, Administrative Operations. The incumbent will liaise with other departments and interact with patients, families, clinicians, and administrative staff in a courteous and professional manner with emphasis placed on adhering to high standards of customer service.
**Responsibilities**
1. Provide guidance and supervise a team of Patient Services Specialists and Scheduling Coordinators in day-to-day ...