Job Description
The Opportunity
In the world of last‑mile delivery, things don’t always go as planned. A missed delivery, a damaged package, a late arrival – these moments can break trust with the customers and brands we serve. But we’ve seen that when a problem is resolved with genuine care, speed, and a personal touch, something remarkable happens: customers don’t just forgive, they become advocates.
This role exists to turn everyday interactions and service recoveries into stories people share for years.
The Role
As Supervisor, Customer Delight & Recovery, you’ll be the founding architect of Veho’s surprise‑and‑delight and customer recovery program, designing the strategy, playbooks, and operational infrastructure from the ground up. You’ll own the full spectrum: from high‑empathy escalation resolution to proactive “wow” moments that make customers feel genuinely seen and valued.
This is a builder’s role. You’ll start as a high‑impac...