Job Description
Title: Supervisor, Donor Relations Operations
Employee Working Location: Virtual/Hybrid (Canada)
Employment Status: Full-time Permanent
Overview
The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier‑free work environment.
The Supervisor, Donor Relations Operations provides hands‑on leadership and daily operational oversight for both internal Donor Relations Representatives and outsourced donor contact centre teams. The role ensures donor services are delivered consistently, effectively, and in line with established service standards.
Working closely with frontline staff, the Supervisor manages daily staffing and workflows, monitors individual a...