Job Description
The Supervisor is responsible for ensuring accurate data input and effective coordination of international operations from shipment invoicing to delivery and customer billing. This role plays a key part in maintaining customer satisfaction and smooth communication across departments and international partners. The supervisor will also analyze and improve processes to maximize efficiency and accuracy.
Essential Duties and Responsibilities
Manage, monitor, and audit data entry by International Specialists.
Conduct quality audits to ensure compliance with company standards.
Provide training as needed to maintain compliance.
Create and maintain TMS work instructions (data entry guides).
Support organizational maintenance tasks.
Train and mentor International Specialists in customer service and operational procedures.
Respond to team questions and escalate issues appropriately.
Act as first line of escalation fo...