Job Description
The MWISI Operations team is seeking a dynamic individual to serve as a centralized point of contact for our Insurance Case Coordination team and SegFund Coordinator. Reporting to the Director of Insurance Operations and Service, the Supervisor will be responsible for coaching and mentoring SegFund and Case Coordinators, as well as managing escalated situations. This role provides a critical link between our MWISI Advisors and the Coordination teams, ensuring seamless operation and exceptional service delivery.
Position Responsibilities:
Effectively communicate the status of our Service Levels daily
Provide feedback for corrective measures in response to internal and external audits
Maintain and enhance inter-department relationships with collaborative efforts
Set and enforces clear expectations for job performance on quality and productivity, and associate behavior
Conduct regular team meeting...