Job Description
Remote Work: HybridThe Order Experience (OEX) organization is responsible for all aspects of customer care related to the quote-to-order process, including people, process, tools and customer satisfaction.
The team is responsible for accurate entry of purchase order and/or Service Contract information from the sales team or directly from Zebra's customers into Zebra's system, responding to inquiries from management, Zebra's sales teams and the customer.ResponsibilitiesOversee the work of a small to mid-size team of individuals executing order entry / administrative work - often in a single site or geography.Select, train, coach and manage the performance and development of the team.Drive execution against service level agreements and report results to management as required.Act as primary point of contact for internal and external audits on product and/or service contract order administration.Own the team's compliance against internal process / policy as well as external regulat...