Job Description
**Mexico - Guadalajara**
Business Technology/Full time/Hybrid
This role will also require support in North America (AMER) and Latin America (LATAM), so work may be scheduled into shifts beyond regular business hours to provide such multi-region support.
- Job Description
- Work Location & Culture - Guadalajara, Mexico
- We're excited to expand in Guadalajara with a hybrid work model that combines remote flexibility and intentional in-person connection.
As the local team grows, we plan to establish a d workspace—such as a WeWork or Regus-style facility—in a central location to support collaboration, community, and productivity.
- Roles and Responsibilities
- Perform analysis, diagnosis, and resolution of hardware and software problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed
- Prioritize, schedule and update incidents and requests, as well as escalate incidents outside the...