Job Description
Monks is seeking proactive, self‐directed professionals who can take ownership and go beyond reactive ticket handling to improve systems, processes, and customer experience.Key ResponsibilitiesCustomer Support & Issue Resolution: Serve as the first or second point of contact for customer inquiries via chat, email, and ticketing systems.
Own issues end‐to‐end, ensuring timely resolution of product functionality, configuration, and data‐related problems.Technical Troubleshooting: Investigate and resolve technical issues by analyzing system logs, running SQL queries to diagnose data inconsistencies, testing APIs, and identifying potential bugs or integration failures.System Configuration & Integration Support: Assist with system configuration and administration tasks, including API troubleshooting, integration support, and monitoring application performance to ensure platform stability.Documentation & Knowledge Management: Create, maintain, and improve internal and external knowled...