Job Description
Job Profile - Support Engineer II
Overview
This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.
What you´ll do:
Acts as a liaison between Support Services, PMG, Consulting Services across products.Available on call (on shift basis) for extreme emergencies / critical site down issues.Demonstrates and adheres to best practices of all internal Support Services polices and procedures. Ensures quantity and quality content in the knowledge base.Add value by developing knowledge article as well as working on operational improvementsEscalates issues that may have a negative financial or relationship impact. Mentors team associates in product knowledge and triage techniques.Performs customer performance reviews and Health C...