Job Description
Job Description
1. Support Ticket Resolution:
Resolve a minimum of 60 support tickets per day.
Maintain an average resolution time of less than 5 hours.
Follow Standard Operating Procedures (SOP) for all support ticket resolutions.
2. App-Related Tasks:
Complete all app-related tasks as per SOP with 99% accuracy by the next day (R+1 day).
Resolve a minimum of 60 support tickets per day.
Maintain an average resolution time of less than 5 hours.
Follow Standard Operating Procedures (SOP) for all support ticket resolutions.
2. App-Related Tasks:
Complete all app-related tasks as per SOP with 99% accuracy by the next day (R+1 day).