Job Description
Lead firmware support operations at Arlo, ensuring reliable product performance in this Sustaining Firmware Manager role. Collaborate cross-functionally to enhance issue resolution and customer satisfaction.
Located in Richmond, Canada, Carlsbad, California, or Remote PST, this position requires an experienced professional with over five years in engineering management, particularly in embedded systems or IoT. Key skills include firmware development, monitoring, and release management. As the Sustaining Firmware Manager, you will guide a dedicated team, handling the complete sustaining lifecycle to improve product reliability and customer experience.
Key Responsibilities:
• Manage field issue intake and triage for timely resolution
• Establish dashboards and metrics for proactive problem detection
• Own release planning and delivery of firmware fixes
• Lead a team focused on root cause analysis and fix development
• Collaborate wi...
Located in Richmond, Canada, Carlsbad, California, or Remote PST, this position requires an experienced professional with over five years in engineering management, particularly in embedded systems or IoT. Key skills include firmware development, monitoring, and release management. As the Sustaining Firmware Manager, you will guide a dedicated team, handling the complete sustaining lifecycle to improve product reliability and customer experience.
Key Responsibilities:
• Manage field issue intake and triage for timely resolution
• Establish dashboards and metrics for proactive problem detection
• Own release planning and delivery of firmware fixes
• Lead a team focused on root cause analysis and fix development
• Collaborate wi...