Job Description
Our Client is a rapidly growing customer experience and contact center organization, seeking an accomplished Senior Vice President of Operations to lead a large-scale business unit supporting enterprise clients across North America. This executive will play a critical role in shaping operational strategy, driving client success, improving organizational performance, and scaling operations for long-term growth. The ideal leader is highly commercial, operationally disciplined, client-facing, and experienced in leading large contact center environments with full P&L ownership.
Executive Client Leadership
- Serve as the senior operational leader and strategic partner for key enterprise clients
- Build and maintain executive-level client relationships focused on long-term growth and retention
- Lead operational business reviews and performance discussions with stakeholders
Operational Leadership & Performance
- Lead large-scale ...