Job Description
Responsibilities
- Install, monitor, upgrade and maintain operating systems.
- Install, monitor, upgrade and maintain hardware and software (e.g. virus detector software).
- Work with Business Analysts, Project Managers, Developers, and clients/stakeholders to maintain and improve software performance.
- Apply problem solving skills to troubleshoot and resolve technical problems.
- Ensure timely and reliable system administration procedures, including backup and recovery.
- Analyze system performance and recommend improvements.
- Provide support to end-users in a timely manner.
- Prepare and update an inventory of hardware and software.
- Identify sources of supply for computer parts.
- Write and edit standard operating procedures.
- Create and maintain network accounts.
- Provide network and Internet support to users in response to identified difficulties.