Job Description
Become a System Support Analyst at Geek+ in Ontario, Canada, empowering logistics through advanced troubleshooting and system support. Your role is crucial for enhancing automation solutions.
Geek+ is looking for a skilled System Support Analyst with a Bachelor’s degree in Computer Science and a minimum of three years in support operations. You will address technical issues, prepare detailed documentation, and facilitate upgrades by collaborating with product and R&D teams. The position emphasizes customer support and enhancing L1 team capabilities through training.
Key Responsibilities:
• Troubleshoot complex system issues escalated from L1 support
• Develop and document technical case studies
• Collaborate with multiple departments for system upgrades
• Train internal teams and customers in technical processes
• Resolve anomalies impacting system performance
Requirements:
• Bachelor’s degree in Automation or Computer Science
• 3+ years of relevant experi...
Geek+ is looking for a skilled System Support Analyst with a Bachelor’s degree in Computer Science and a minimum of three years in support operations. You will address technical issues, prepare detailed documentation, and facilitate upgrades by collaborating with product and R&D teams. The position emphasizes customer support and enhancing L1 team capabilities through training.
Key Responsibilities:
• Troubleshoot complex system issues escalated from L1 support
• Develop and document technical case studies
• Collaborate with multiple departments for system upgrades
• Train internal teams and customers in technical processes
• Resolve anomalies impacting system performance
Requirements:
• Bachelor’s degree in Automation or Computer Science
• 3+ years of relevant experi...