Job Description
Compass Point an Akima Company is looking for a Systems Analyst to work in Tampa, FL. The Systems Analyst Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Is proficient with industry standard desktop operating systems and office automation software suites. Must demonstrate excellent verbal and written communication skills. Special Operations Force experience is preferred (but not required). Will be required to work rotating shift schedules to include nights, weekends, and holidays. In addition to user support activities, the technician performs systems analysis functions that include evaluating recurring technical incidents, identifying systemic defects or configuration gaps, recommending technical remediation actions, and contributing to updates to enterprise support procedures. The technician exercises independent technical judgment when determining root cause patterns and selecting appropriate corrective actions...