Job Description
Overview
The role of Manager, Cloud & DevOps Platform Support involves leading a team of senior technical professionals in the support and maintenance of Cloud & DevOps Platforms.
Location
The position is based in Toronto, with a hybrid work model.
Reporting Relationship
The position reports to the Director of Cloud Infrastructure Architecture & Engineering.
What You'll Do
- Oversee and manage a team of system engineers in charge of the daily operations and support of Cloud & DevOps Platforms, including hiring, coaching, mentoring, providing feedback, and hands-on career development.
- Offer technical support and coordination for escalated incidents and problems from DevOps engineering and SRE teams.
- Lead delivery and/or participate in projects alongside business, architecture, and development teams to implement and manage infrastructure technologies and solutions.
- Foster talent growth and develo...