Job Description
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Responsibilities:Perform administration support for the various network monitoring systems and our automated services, to remediate issues within the applications/services;Partner with support teams to ensure the proper monitoring of systems;Perform vendor engagement activities to work in collaboration with vendor support to resolve application issues;Lead in assigned projects and work efforts;Own the ticket flow administration activities for assigning team resources to new ticket requests and to stay on top of the status of ticket work to prevent past due tickets;Assist the team with opening and moving changes through the approval process;Perform vulnerability remediations;Create technical documentation of solutions;Maintain Service Now Dashboards for ticket status reviews;Manage and maintain OS level patching schedules;Prepare applications and systems for OS level patching and perform th...