Job Description
Overview
**This position will be physically located in Marshall Islands in support of LOGCAP**
The Systems Support Specialist (SSS) applies understanding and knowledge of information systems products and services to provide technical, software, hardware, and network problem resolution to all computer users. Performing question/problem diagnosis and guiding users through step-by-step solutions in a service center environment; clearly communicate technical solutions in a user-friendly professional manner. Escalates complex technical issues using the Remedy ticket submission system.
Responsible for recognizing, researching, isolating, and resolving Tier-2 information systems problems and coordinates referrals to appropriate technical, professional, or service personnel for appropriate service, repairs, training, and follow-up. Maintain, operate, and upgrade all Automation Data Processing Equipment (ADPE), currently consisting of servers, PC systems, (CPU, monitor, keyb...
**This position will be physically located in Marshall Islands in support of LOGCAP**
The Systems Support Specialist (SSS) applies understanding and knowledge of information systems products and services to provide technical, software, hardware, and network problem resolution to all computer users. Performing question/problem diagnosis and guiding users through step-by-step solutions in a service center environment; clearly communicate technical solutions in a user-friendly professional manner. Escalates complex technical issues using the Remedy ticket submission system.
Responsible for recognizing, researching, isolating, and resolving Tier-2 information systems problems and coordinates referrals to appropriate technical, professional, or service personnel for appropriate service, repairs, training, and follow-up. Maintain, operate, and upgrade all Automation Data Processing Equipment (ADPE), currently consisting of servers, PC systems, (CPU, monitor, keyb...