Job Description
Sourcing & Attraction
Design and execute sourcing strategies to attract high-volume candidates (job boards, social media, referrals, job fairs)
Manage postings on platforms such as LinkedIn, Indeed, OCC, Computrabajo, etc.
Build and maintain a talent pipeline for recurring contact center roles
Recruitment Process
Conduct initial screening calls and video interviews
Apply psychometric and skills assessments relevant to customer service profiles
Evaluate soft skills such as communication, empathy, problem-solving, and stress tolerance
Coordinate and schedule interviews with hiring managers and operations leaders
Candidate Experience
Ensure a positive and professional experience throughout the recruitment journey
Communicate clearly and timely with all candidates regardi...