Webhelp

Team Lead, Customer Success & SLA Delivery

📍 Location
barcelona, cataluña
⏰ Job Type
Full-time
📅 Posted
July 02, 2026
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Job Description

Webhelp is seeking a Supervisor in Barcelona to lead a team dedicated to achieving customer objectives while meeting contractual SLAs. The role involves monitoring team performance, providing feedback, and optimizing scheduling to ensure high-quality service delivery.

The ideal candidate possesses strong communication skills, IT knowledge, and experience in customer care, along with fluency in English and Italian. The position offers a full-time contract and an attractive salary package that includes bonuses.

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