Job Description
As a key member of the HR Shared Services team, the Team Lead, HR Support (Bilingual) is responsible for ensuring accurate and timely HR data management in Workday, effective inquiry management, and a high‑quality employee and leader experience. The role reports to the Manager, HR Shared Services, and provides day‑to‑day leadership, oversight, and expertise for the HR Support Team. It requires a strong client‑centric approach, exceptional organizational and problem‑solving skills, and proficiency in French and English.
Responsibilities
- Team Leadership & Operational Oversight
Provide day‑to‑day leadership, guidance, and workload prioritization while monitoring service levels, turnaround times, and quality standards across HR Support activities. Coach, train, and support team members to ensure consistent application of processes and policies, acting as an escalation point for complex or sensitive inquiries. Partner with the Manager, HR Shared Services...