Job Description
Supervise a contact centre team to enhance client experiences and drive sales in luxury retail. Achieve client loyalty through effective team management and strategic oversight.
The ideal candidate will have at least three years in a customer-facing or luxury contact centre role. You will lead efforts to develop your team, focusing on performance excellence and compliance with operational standards. Your strategic direction will ensure that goals for both sales and client satisfaction are consistently met.
Key Responsibilities:
• Communicate and monitor team sales objectives
• Coach team to enhance client service
• Oversee daily operations and resource management
• Address performance challenges and conduct huddles
• Ensure compliance with procedures and controls
Requirements:
• Minimum 3 years in luxury retail or relevant experience
• Proven ability in achieving sales results
• Experience managing and coaching teams
• Flexibility in working hours
The ideal candidate will have at least three years in a customer-facing or luxury contact centre role. You will lead efforts to develop your team, focusing on performance excellence and compliance with operational standards. Your strategic direction will ensure that goals for both sales and client satisfaction are consistently met.
Key Responsibilities:
• Communicate and monitor team sales objectives
• Coach team to enhance client service
• Oversee daily operations and resource management
• Address performance challenges and conduct huddles
• Ensure compliance with procedures and controls
Requirements:
• Minimum 3 years in luxury retail or relevant experience
• Proven ability in achieving sales results
• Experience managing and coaching teams
• Flexibility in working hours