Job Description
Job Title: Team Leader (Customer Service)
Department: Customer Service Operations
Location: Ghansoli (Navi Mumbai)
Shift - Rotational Shifts (including night shifts)
5 days working with 2 rotational week offs
CTC- Up to 7LPA
We are looking for candidates who are on paper Team Leader.
Key Responsibilities
Team Leadership & People Management-
- Supervise and manage a team of inbound and outbound healthcare customer service agents.
- Assign daily workloads, manage rosters, and ensure optimal staffing coverage.
- Conduct regular coaching sessions, performance reviews, and training.
- Motivate team members to meet productivity, quality, and attendance targets.
Inbound & Outbound Call Op...