Job Description
Overview
BRP is seeking a customer-centric, analytical thinker to enthusiastically lead the Voice of Customer (VoC) program. You will lead a team of analysts and coordinators to deliver a best-in-class VoC program featuring a closed-loop approach for identifying customer issues, analyzing feedback, and generating actionable insights to drive changes within the global BRP organization. The VoC team lead is passionate about representing customer views, championing processes and enhancements that balance customer needs with cost and revenue objectives to increase overall customer satisfaction and loyalty. You will advise key stakeholders and hold teams accountable for improving customer pain points and shaping BRP customer experience. The VoC Lead promotes best-in-class service at BRP and at the Dealership, contributing to an environment focused on customer loyalty, meeting customer needs and retention.
YOU’LL HAVE THE OPPORTUNITY TO
- Lead a team o...