Job Description
**Role Purpose**
The role includes leading a team of Analyst and Sr. Analyst who are responsible for Invoice processing/vendors set ups/payments management/ Specialty activities (resolving of exceptions). The persons needs to ensure that process SLA in terms of processing and accuracy are maintained on a daily and monthly basis.
**Key Accountabilities**
+ Give consistent customer service delivery, build customer confidence in the level of service provided. Meet the ongoing
+ needs and expectations of our customers.
+ Identify process related issues and concerns and escalate to Manager- AP in a timely manner.
+ Review every day Metric reports to see the performance of the team members, Identify the gaps and take corrective actions in a timely manner.
+ Manage the team resource as appropriate to ensure all key tasks are covered during absence and holiday & there is adequate backup plan
+ Makes sure all escalation of incidents that could become hi...
The role includes leading a team of Analyst and Sr. Analyst who are responsible for Invoice processing/vendors set ups/payments management/ Specialty activities (resolving of exceptions). The persons needs to ensure that process SLA in terms of processing and accuracy are maintained on a daily and monthly basis.
**Key Accountabilities**
+ Give consistent customer service delivery, build customer confidence in the level of service provided. Meet the ongoing
+ needs and expectations of our customers.
+ Identify process related issues and concerns and escalate to Manager- AP in a timely manner.
+ Review every day Metric reports to see the performance of the team members, Identify the gaps and take corrective actions in a timely manner.
+ Manage the team resource as appropriate to ensure all key tasks are covered during absence and holiday & there is adequate backup plan
+ Makes sure all escalation of incidents that could become hi...