Job Description
Responsibilities
- Lead a team to achieve specific business goals and meet assigned weekly/monthly/quarterly performance targets, ensuring high customer satisfaction.
- Provide continuous and accurate sales distribution and ensure that the data recorded in the CRM is accurate and up-to-date.
- Be a facilitator to remove obstacles and help the team solve challenges to support sales opportunities.
- Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members.
- Analyze customer experience data, performance, and trends to develop sales strategies and best practices for specific clients/territories.
- Stay up-to-date on developments in customer service and within the market and ensure the team is informed about the latest trends and the market.
- Be an escalation point for our clients and respond promptly to any issues.
- Maintain a balanced lev...