Job Description
Responsible for the end-to-end order life cycle for assigned customer accounts to ensure timely order fulfilment. Acts as single-point-of-contact for customer to resolve order processing, scheduling, and shipping queries
Key Responsibilities:
Performs order management tasks for a specific set of customers/accounts; has responsibility for the entire order life cycle (order entry, order modification, invoicing, credits/debits, logistics documentation) Provides consultative, order life cycle support information to customers (lead time, availability, minor technical support, and policy), making recommendations and providing guidance Acts as single-point-of-contact to the customer for order inquiries and escalations; Manage escalations to closure Continuously demonstrates customer support excellence (compassion, empathy, support) in all communications and interactions Liaises with internal production, planning & materials teams to ensure prompt, accurate and timel...