Job Description
Job Opportunity for Bilingual Candidates – Foundever Bogotá
Foundever is a global leader in customer experience (CX), with over 170,000 employees worldwide. In Colombia, we have more than 25 years of experience and a team of 8,500 bilingual associates, providing solutions for more than 750 well-known global brands.
We’re Hiring: Tech Support Agents
For a global technology company that transforms the customer experience with digital solutions for major brands.
Main Responsibilities
- Answering technical support calls (66%), emails, and chats (33%).
- Assisting with the initial setup of new stores.
- Following up on tickets and ensuring customer satisfaction.
Requirements
- B2 English level or higher.
- High school diploma completed.
- Basic knowledge of technical support and digital tools.
- Must be 18 years or older and reside in Bogotá.
- Availability t...