Job Description
As a Technical Account Manager at PVcase, you will be responsible for owning the technical relationship with our LATAM customers as they move throughout their PVcase journey, beginning with Onboarding and Implementation. This role reports to the VP of Global Customer Success and is open to candidates based in LATAM.
Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.
Manage a book of customers, acting as the primary point of contact for technical-related questions and coordination of issue management and problem resolution.
Partner with the Customer Success Management team, who are responsible for driving strategic and commercial value to the customer.
Guide customers through implementation, onboard...