Job Description
As the leading provider of open source database solutions, Percona’s Technical Account Managers serve as a customer advocate and technical resource for a dedicated group of Percona customers. As a dedicated point of contact, they partner closely with their customers to understand their technical requirements and business structure, and serve as a bridge to Percona resources - coordinating consulting projects, communicating updates, managing support issues and driving awareness for customer escalations. The Technical Account Manager will be a sounding board for customer issues, and facilitate resources internally to help customers achieve their technical goals.
What You Will Do
- Develop and maintain customer relationships with primary customer contacts at Percona’s largest, most complex customers.
- Coordinate overall status on support tickets and consulting projects to ensure updates are communicated back to the customer on a regular cadence. ...