Job Description
The Role
You will act as the technical authority and outcome delivery lead for a portfolio of customers, working alongside an Account Manager to ensure each client realizes the full security value of eSentire’s Atlas AI MDR platform. What You Will Own
Serve as the primary technical point of contact and trusted advisor, maintaining a Customer Success Plan that tracks measurable security outcomes. Lead technical check‑ins, platform reviews, and quarterly service reviews. Proactively monitor account health and mitigate risk before it escalates. Own technical escalations end‑to‑end, coordinating across SOC, Product, and Engineering to guide customers through onboarding and ongoing optimization across their tech stack (SIEM, EDR, XDR, cloud, identity). Deliver tuning recommendations, executive briefings, and enablement sessions tailored to each customer’s security maturity. Lead customer‑facing communication during active incidents, partnering with SOC on post‑incident mat...
You will act as the technical authority and outcome delivery lead for a portfolio of customers, working alongside an Account Manager to ensure each client realizes the full security value of eSentire’s Atlas AI MDR platform. What You Will Own
Serve as the primary technical point of contact and trusted advisor, maintaining a Customer Success Plan that tracks measurable security outcomes. Lead technical check‑ins, platform reviews, and quarterly service reviews. Proactively monitor account health and mitigate risk before it escalates. Own technical escalations end‑to‑end, coordinating across SOC, Product, and Engineering to guide customers through onboarding and ongoing optimization across their tech stack (SIEM, EDR, XDR, cloud, identity). Deliver tuning recommendations, executive briefings, and enablement sessions tailored to each customer’s security maturity. Lead customer‑facing communication during active incidents, partnering with SOC on post‑incident mat...