Job Description
Rimouski Ford is looking for a highly motivated technical advisor to act as a liaison between service center customers and mechanics. A true link between service and the workshop, they will build customer loyalty through their skills and interpersonal abilities, becoming THE go-to person for service and maintenance at Rimouski Ford.
Welcoming customers warmly and courteously
Schedule repair and maintenance appointments
Understanding customer needs, advising them, and clearly explaining the situation to the mechanics
Mastering the various maintenance programs and manufacturer standards to offer the right services to customers
Prepare work orders and detailed invoices
Explain the work carried out and the associated costs.
Planning the right timelines and deadlines for optimal service
Recommend repairs based on the customer's vehicle history
Offer related services to the client
Your skills and qualit...
Welcoming customers warmly and courteously
Schedule repair and maintenance appointments
Understanding customer needs, advising them, and clearly explaining the situation to the mechanics
Mastering the various maintenance programs and manufacturer standards to offer the right services to customers
Prepare work orders and detailed invoices
Explain the work carried out and the associated costs.
Planning the right timelines and deadlines for optimal service
Recommend repairs based on the customer's vehicle history
Offer related services to the client
Your skills and qualit...