Job Description
Elevate your career as a Technical Analyst at FCC, focusing on translating business needs into tailored technology solutions. This dynamic hybrid position emphasizes system configuration, troubleshooting, and enhancing customer operations.
As a permanent Technical Analyst, you will leverage a diploma in information technology or computer science and at least two years of service desk experience. You will play a key role in gathering requirements and implementing solutions that align with FCC's mission in Canadian agriculture. Your passion for customer service and analytical skills will shine as you deliver exceptional support.
Key Responsibilities:
• Develop and implement tools to improve business capabilities
• Lead technical and stakeholder meetings with clarity
• Provide multi-channel support including phone and chat
• Troubleshoot second-level IT support issues efficiently
• Facilitate resolutions for major IT incidents
Requirements:
• Diploma in IT or co...
As a permanent Technical Analyst, you will leverage a diploma in information technology or computer science and at least two years of service desk experience. You will play a key role in gathering requirements and implementing solutions that align with FCC's mission in Canadian agriculture. Your passion for customer service and analytical skills will shine as you deliver exceptional support.
Key Responsibilities:
• Develop and implement tools to improve business capabilities
• Lead technical and stakeholder meetings with clarity
• Provide multi-channel support including phone and chat
• Troubleshoot second-level IT support issues efficiently
• Facilitate resolutions for major IT incidents
Requirements:
• Diploma in IT or co...