Job Description
Role Overview
You will serve as a Technical Application Specialist supporting Epicor’s LumberTrack/BisTrack ERP software, Android mobile apps, and Data Cubes, located in Vernon, BC. Your role includes diagnosing, troubleshooting, and resolving technical and application‑related software issues for our customers. Responsibilities
Monitor the support queue and investigate, document, and resolve or escalates support cases. Manage and follow up on assigned support cases, providing timely updates to customers by phone and email. Escalate P1 and urgent issues to the Support Manager. Provide functional application training to customers on Epicor products. Troubleshoot and recreate software issues reported by customers, logging tasks for software development as required. Qualifications
3+ years of experience in a similar technical support or application specialist role. Post‑secondary education in a related discipline or equivalent industry experience. Experience with...
You will serve as a Technical Application Specialist supporting Epicor’s LumberTrack/BisTrack ERP software, Android mobile apps, and Data Cubes, located in Vernon, BC. Your role includes diagnosing, troubleshooting, and resolving technical and application‑related software issues for our customers. Responsibilities
Monitor the support queue and investigate, document, and resolve or escalates support cases. Manage and follow up on assigned support cases, providing timely updates to customers by phone and email. Escalate P1 and urgent issues to the Support Manager. Provide functional application training to customers on Epicor products. Troubleshoot and recreate software issues reported by customers, logging tasks for software development as required. Qualifications
3+ years of experience in a similar technical support or application specialist role. Post‑secondary education in a related discipline or equivalent industry experience. Experience with...